Help and Support

BYOD @ Trinity

Help and Support

BYOD @ Trinity

Help and Support

Prep and Junior School Information:
The student should request help from the teacher in the first instance as many issues can be resolved in class.  Should further assistance be required, the teacher may direct the student to either the eLearning Integrator or ICT Service Centre.

Senior School Information:
Students can visit the ICT Service Centre before and after school or during recess or lunch.  Students may only visit the ICT Service Centre during class time with a record book note from their current teacher.

The ICT Service Centre can provide the following assistance:

  • Troubleshooting
  • Network connection issues
  • Basic diagnosis
  • Assist lodging and escalating valid warranty and insurance repairs/claims for devices purchased from Trinity’s Purchase Portal.

Short term loan devices are available for all students to use in the event of a device malfunction or failure so that students can continue working while their device is being repaired or replaced.  This service will have associated conditions and will be free for the first 14 days after which a rental fee may apply.  Students and parents must complete an ICT Loan form before a device is issued.

 

KEY CONTACTS

For any technical issues or enquiries:
Please contact the Trinity ICT Service Centre by calling 9581 6126 or on email servicecentre@trinity.nsw.edu.au The ICT Service Centre is open Monday to Friday between 7:30am – 4:30pm.

For questions on the BYOD programme:
Please contact the eLearning Integrator for your campus.

Senior School (7 to 12)
Miss Rachel Hughes by calling 9581 6191 or email rhughes@trinity.nsw.edu.au 

Junior School (5 to 6)
Mr Evan Karagiannis by calling 9581 6155 or email ekaragiannis@trinity.nsw.edu.au

Preparatory School (5-6)
Mr Carlos Dangoor by calling 8732 4677 or email cdangoor@trinity.nsw.edu.au

For questions, order updates and issues with the BYOD Purchase Portal:
Please contact the Purchase Portal operator, ComputersNow.
Account Manager – John Ng by calling 9951 7955 or email trinitygrammar@compnow.com.au

You can also click on the Chat Now option in the portal.